Terms of service
Welcome to KATTWALK. These Terms of Service govern your use of our website and your purchase of products from KATTWALK.
By accessing our website, creating an account, or placing an order, you agree to these Terms of Service along with our Privacy Policy, Shipping & Delivery Policy, and Returns & Exchange Policy.
Please read these terms carefully before using our website.
1. ABOUT KATTWALK
KATTWALK is an online fashion brand offering women's clothing and related products through our website.
We may update our products, prices, offers, website features, or policies from time to time.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other information displayed on our website are accurate.
However, actual product colours may vary slightly due to lighting, photography, screen settings, or device differences.
Minor variations in colour, texture, pattern placement, or finishing may also occur and are not necessarily considered defects.
Product availability is subject to stock.
3. SIZING
Customers should review the Size Guide available on the relevant product page before placing an order.
Fit may vary depending on the design, fabric, and silhouette of the product.
If you need sizing assistance before ordering, you may contact our customer support team.
4. PRICING
All prices displayed on the KATTWALK website are in Indian Rupees (INR) unless otherwise stated.
Prices may change without prior notice.
The price applicable to your order will be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.
Discounts, coupon codes, and promotional offers may have separate eligibility conditions and validity periods.
5. ORDERS
Placing an order does not automatically guarantee acceptance.
KATTWALK reserves the right to cancel or refuse an order in situations including:
- Product being unavailable
- Incorrect pricing or product information
- Incomplete customer information
- Payment failure
- Suspected fraudulent activity
- Delivery location being unavailable or unserviceable
If a prepaid order is cancelled by KATTWALK after payment has been successfully received, the applicable refund will be processed.
6. PAYMENT
Available payment methods will be displayed during checkout.
Cash on Delivery (COD) may be available on eligible orders and serviceable locations.
Customers are responsible for providing accurate billing and payment information when placing an order.
7. SHIPPING & DELIVERY
KATTWALK currently delivers across India.
Delivery Charges
Free delivery is available on all India orders.
Estimated Delivery
Orders are generally delivered within 3–5 business days after dispatch.
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Festive periods
- High order volumes
- Remote delivery locations
- Events outside our reasonable control
Tracking information will be shared when available after the order has been dispatched.
For complete information, please refer to our Shipping & Delivery Policy.
8. ORDER CANCELLATION
If you wish to cancel your order, please contact us as soon as possible.
We will try to accommodate cancellation requests before the order is processed or dispatched.
Once an order has been packed, processed, or dispatched, cancellation may no longer be possible.
9. RETURNS & EXCHANGES
Eligible products may be returned or exchanged within 7 days of delivery, subject to our Returns & Exchange Policy.
To qualify, products should generally be:
- Unused
- Unworn
- Unwashed
- Free from stains, perfume, makeup, or damage
- With original tags attached
- Returned in their original condition and packaging
Items that do not meet the return conditions may not be accepted.
Certain products, promotional items, or products marked Final Sale may not be eligible for return or exchange.
Please refer to our Returns & Exchange Policy for complete details.
10. REFUNDS
Where a return is approved, the refund will be processed according to our applicable refund procedure.
Refund processing time may vary depending on the payment method or financial institution.
Any product that does not meet our return eligibility requirements may be rejected after inspection.
11. DISCOUNTS & PROMOTIONS
Promotional codes and discounts are subject to the conditions stated with each offer.
Unless specifically mentioned otherwise:
- Offers cannot be exchanged for cash
- Multiple discount codes may not be combined
- Discounts may apply only to eligible products or customers
- Promotional offers may be modified or discontinued
KATTWALK reserves the right to cancel a discount that has been used fraudulently or contrary to its stated conditions.
12. CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate:
- Name
- Phone number
- Email address
- Shipping address
- Billing information
KATTWALK will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Please contact us as soon as possible if you notice an error in your order details.
13. WEBSITE USE
You agree not to use the KATTWALK website for any unlawful, fraudulent, harmful, or unauthorized purpose.
You must not attempt to:
- Interfere with the operation or security of the website
- Introduce viruses or harmful software
- Misuse customer or website information
- Copy or exploit website content without permission
- Impersonate another person
- Place fraudulent orders
We may restrict access to our website where misuse is detected.
14. INTELLECTUAL PROPERTY
All original content available on the KATTWALK website, including our:
- Brand name
- Logo
- Product photographs
- Videos
- Graphics
- Designs
- Written content
- Website elements
is owned by KATTWALK or used with appropriate permission.
Such content may not be copied, reproduced, republished, distributed, modified, or commercially used without prior permission.
15. THIRD-PARTY SERVICES
Some functions associated with our website may be provided by third-party service providers, such as payment processors, courier companies, analytics providers, or other technology partners.
Their respective terms and privacy practices may apply when you use their services.
KATTWALK is not responsible for independent services provided directly by third parties beyond our reasonable control.
16. PRIVACY
Personal information submitted through our website is handled according to our Privacy Policy.
By using our website, you acknowledge that information required to process orders, payments, deliveries, customer support, and related services may be shared with appropriate service providers where necessary.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, KATTWALK will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or restrict any rights available to customers under applicable consumer protection laws.
18. ERRORS & UPDATES
Occasionally, our website may contain typographical errors, incorrect pricing, inaccurate product information, or other technical errors.
We reserve the right to correct such information and update or cancel affected orders where reasonably necessary.
19. CHANGES TO THESE TERMS
KATTWALK may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.
The latest version will be published on this page.
Your continued use of our website after changes are published will be subject to the updated terms.
20. GOVERNING LAW
These Terms will be governed by the applicable laws of India.
Subject to applicable consumer protection laws, disputes relating to these Terms or purchases from KATTWALK will be subject to the jurisdiction of the appropriate courts in Gurugram, Haryana.
21. CONTACT US
For questions regarding your order, products, returns, delivery, or these Terms of Service, please contact:
KATTWALK
Email: Sachdeva.sanchita@yahoo.com
WhatsApp / Customer Support: +91 99904 82962
Address: K 1520, Palam Vihar, Gurugram, Haryana 122017, India