Privacy policy

Last updated : October 3, 2026

At KATTWALK, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website, place an order, contact us, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with KATTWALK, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction information
  • Payment-related information
  • Products viewed, added to cart, purchased, returned, or exchanged
  • Customer support communications
  • Device, browser, IP address, and website usage information
  • Marketing preferences

Payment information may be processed securely by payment service providers rather than being directly stored by KATTWALK.

2. HOW WE COLLECT INFORMATION

We may collect information:

  • Directly from you when you place an order, create an account, complete a form, or contact us
  • Automatically when you browse or interact with our website
  • Through cookies and similar technologies
  • From payment, delivery, analytics, marketing, and technology service providers where necessary to operate our store

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Process returns, exchanges, and refunds
  • Provide customer support
  • Send order confirmations and delivery updates
  • Maintain and improve our website
  • Prevent fraud and protect our customers
  • Remember your preferences
  • Recommend relevant products
  • Send promotional communications where permitted
  • Measure advertising and website performance
  • Comply with applicable legal obligations

4. ORDERS & PAYMENTS

When you place an order, we collect the information required to process your purchase and deliver your products.

Payment transactions may be handled by third-party payment providers. These providers may process payment information according to their own privacy and security policies.

5. SHIPPING & DELIVERY

We may share necessary customer information with courier and logistics partners so they can deliver your order.

This may include your:

  • Name
  • Delivery address
  • Phone number
  • Order information

Only information reasonably required to complete the delivery should be shared.

6. MARKETING COMMUNICATIONS

Where permitted, we may use your contact information to send you information about:

  • New arrivals
  • Offers and promotions
  • Product launches
  • KATTWALK updates

You may unsubscribe from promotional emails using the unsubscribe option provided in the communication.

You may still receive essential transactional communications relating to orders, payments, deliveries, returns, or your account.

7. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences and cart information
  • Understand website traffic and customer behaviour
  • Improve website performance
  • Measure advertising effectiveness
  • Provide more relevant shopping experiences

Your browser may allow you to control or block certain cookies. Disabling some cookies may affect website functionality.

8. HOW WE SHARE INFORMATION

We do not sell customer information as part of our ordinary business operations.

We may share information where reasonably necessary with service providers such as:

  • Payment processors
  • Courier and logistics providers
  • Website and ecommerce technology providers
  • Customer support providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention and security providers

These third parties may process information according to their respective privacy policies and contractual obligations.

9. OUR ECOMMERCE PLATFORM

Our online store uses Shopify technology to operate ecommerce functions such as checkout, store management, and related services.

As part of providing these services, Shopify may process information relating to your interaction with our store.

You can review Shopify's own privacy information for further details about how it processes information through its services.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites or platforms.

Once you leave the KATTWALK website, the privacy practices of those third parties will apply.

We recommend reviewing their privacy policies before providing personal information.

11. DATA SECURITY

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through unsecured communication channels.

12. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

  • Fulfil orders
  • Maintain customer records
  • Provide customer service
  • Resolve disputes
  • Prevent fraud
  • Meet accounting, tax, regulatory, or legal requirements

Information that is no longer reasonably required may be deleted or anonymized where appropriate.

13. YOUR RIGHTS & CHOICES

Depending on applicable law, you may have rights relating to your personal information, including the ability to request:

  • Access to information we hold about you
  • Correction of inaccurate information
  • Deletion of certain information
  • Withdrawal from certain marketing communications
  • Information about how your data is being used

Some requests may be subject to identity verification or legal exceptions.

To make a privacy-related request, contact us using the details below.

14. CHILDREN'S PRIVACY

Our website and products are not intended specifically for children who are not legally able to enter into online transactions independently.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information improperly, please contact us.

15. INTERNATIONAL DATA PROCESSING

Some technology or service providers supporting our website may process or store information in countries other than India.

Where this occurs, personal information may be handled according to applicable privacy and data-protection requirements.

16. LEGAL & SECURITY DISCLOSURES

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government or regulatory requests
  • Protect KATTWALK, our customers, or others
  • Investigate suspected fraud or misuse
  • Enforce our website policies or agreements

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

18. CONTACT US

For questions about this Privacy Policy or requests relating to your personal information, contact:

KATTWALK

Email: Sachdeva.sanchita@yahoo.com
WhatsApp / Customer Support: +91 99904 82962
Address: K 1520, Palam Vihar, Gurugram, Haryana 122017, India