Refund policy
At KATTWALK, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return, the item must:
- Be unworn and unused
- Be unwashed
- Be in the same condition in which it was received
- Have all original tags attached
- Be returned in its original packaging
- Be free from stains, makeup, perfume, alterations, or damage
- Include the receipt or proof of purchase
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
To request a return, contact us within 30 days of delivery with your Order Number and reason for return.
Email: Sachdeva.sanchita@yahoo.com
WhatsApp / Customer Support: +91 99904 82962
Once your return request is approved, we will provide instructions on how and where to send the product.
Return Address:
KATTWALK
K 1520, Palam Vihar
Gurugram, Haryana 122017
India
Please do not send products back without first contacting us. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with:
- Your Order Number
- Details of the issue
- Clear photographs or videos of the product
Our team will review the issue and assist you accordingly.
Non-Returnable Items
Returns may not be accepted for:
- Items that have been worn, washed, altered, or damaged after delivery
- Products without original tags
- Products returned without original packaging
- Items marked Final Sale
- Gift cards, where applicable
- Products specifically identified as non-returnable on the product page
Exchanges
If you would like a different size or eligible product, please contact our customer support team.
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, we may offer an applicable refund instead.
Refunds
Once we receive your returned item, it will be inspected.
We will notify you whether your refund has been approved.
If approved, the refund will be processed through the applicable payment method. Please allow up to 10 business days for processing after approval.
Your bank, payment provider, or financial institution may require additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact:
Return Shipping
Any return-shipping charges or arrangements will be communicated to you when your return request is approved.
For products confirmed to be damaged, defective, or incorrectly supplied by KATTWALK, our team will provide the appropriate resolution.